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Customer Satisfaction Survey
On line Customer Satisfaction Survey
Clean carried out DAY MONTH YEAR
Customer Name
How satisfied are you with the quality of the clean?
Excellent
Very Satisfied
Satisfied
Requires Improvement
Not Satisfied
How satisfied are you with the professionalism and courteous conduct of your cleaning team?
Excellent
Very Satisfied
Satisfied
Requires Improvement
Not Satisfied
How satisfied are you that our cleaning team is happy in their work and motivated to offer an excellent service?
Excellent
Very Satisfied
Satisfied
Requires Improvement
Not Satisfied
How satisfied are you that your cleaning team is consistently meeting your needs?
Excellent
Very Satisfied
Satisfied
Requires Improvement
Not Satisfied
How satisfied are you with the user friendly nature of our website, on line booking and payments system?
Excellent
Very Satisfied
Satisfied
Requires Improvement
Not Satisfied
How satisfied are you that our customer services team respond in a prompt, courteous and flexible manner to customer queries, invoicing, booking appointments and customer survey quotations?
Excellent
Very Satisfied
Satisfied
Requires Improvement
Not Satisfied
Would you recommend our services to your friends and family?
Yes
No
If No please give reasons:
Are you aware of our recommendation policy where all customers receive a free gift for all recommendations that result in a new client signing?
Yes
No
Have you used a Cleaning Service before and how would you rate us against the competition.
Yes
Which Service:
No
How do we compare in terms of service
1- Superior 2-Improved 3-Marginally better 4-No visible difference
Quality of Clean
1
2
3
4
Value for Money
1
2
3
4
Quality of Overall Service
1
2
3
4
Is there any way we can improve our service to you, our client?
COMMENTS:
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